tk99 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all members and visitors who use tk99's website, mobile application, and related services (collectively the "Platform"). The terms set out in this Policy form the basis of your relationship with tk99.

By registering on the tk99 Platform or continuing to use its services, you are considered to have given your consent to this Privacy Policy. To learn about the detailed terms of our services, please read the Terms and Conditions page, where all membership obligations are described in full.

This Policy has been written in Bengali and prepared specifically for users in Bangladesh. If any ambiguity or conflict arises, the Bengali version of this Policy shall be considered final.

Types and Methods of Data Collection

tk99 collects information from its members in two main ways — information provided directly by the member, and information collected automatically while using the Platform. Both categories are explained separately below.

2.1 Information Provided Directly

Information you provide during registration, verification, or use of services:

• Full name, date of birth, and National ID number (for KYC verification)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Login credentials (username and password — passwords are always stored in encrypted form)
• Contact information provided during support requests or complaints

2.2 Automatically Collected Information

When you use the tk99 Platform, the following is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Time spent on the Platform, pages visited, and type of activity
• Transaction history — deposits, withdrawals, and gaming activity
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases, tk99 may also receive information from third parties, such as transaction confirmation data from payment processors or risk analysis data from fraud prevention agencies.

Purpose of Data Use

tk99 uses the information it collects only for the following specific purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions and maintain the related records
• To complete the KYC (Know Your Customer) verification process
• To provide customer support and resolve complaints
• To detect and prevent fraud, money laundering, and other irregularities
• To improve service quality and resolve technical issues
• To send relevant bonus offers and promotional information (you can turn this off)
• To meet legal or regulatory obligations

tk99 never sells your information to third parties for advertising purposes or transfers it for commercial gain.

Data Storage and Retention Period

tk99 stores your personal information on secure servers. The retention period is determined according to the following policy:

4.1 Data for Active Accounts

All information is retained for as long as your account remains active. Even after an account is closed or becomes inactive, certain information may be retained for a set period due to legal and regulatory requirements.

4.2 Transaction Records

Records of all financial transactions — deposits, withdrawals, and gaming activity — are retained for an extended period in accordance with legal obligations. These records are also used for dispute resolution and fraud investigations.

4.3 Data Deletion Requests

After closing your account, you may request that your personal data be deleted. However, some data may be required to be retained for a specified period due to legal obligations, and in such cases complete deletion may not be possible.

Sharing Data with Third Parties

tk99 may share information with third parties on a limited basis in specific circumstances. Such sharing is always conducted under strict security measures.

5.1 Service Provider Partners

tk99 works with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and banking services), technology operations, cybersecurity, and customer support. These partners receive only the minimum information necessary to perform their specific service and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Where there is an obligation to disclose information as part of a court order, government investigation, or legal process, tk99 is required to share the relevant information with the concerned authority. In such cases, where legally permitted, an attempt will be made to notify you in advance.

5.3 Changes in Business Structure

In the event of a merger, acquisition, or asset transfer, user data may also be transferred. However, in such circumstances the new owning party will be required to provide a level of protection equal to or higher than that set out in this Privacy Policy.

Cookies and Tracking Technologies

The tk99 Platform uses cookies and similar technologies to improve the user experience and analyse the performance of its services.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions, carry out security verification, and run the core functions of the Platform. They cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language or display settings.
• Analytics Cookies: Collect statistical information to help understand which parts of the Platform are used most.

6.2 Managing Cookies

You can disable non-essential cookies through your browser settings. Doing so may limit some features of the Platform. Disabling cookies may also affect core functions such as logging in or completing transactions.

Your Rights and Controls

tk99 believes that every member should have full control over their own personal data. To that end, the following rights are granted to members:

7.1 Right to Access Data

You may request at any time to see what information tk99 holds about you. A complete data summary can be requested by contacting the support team.

7.2 Right to Correct Data

If your profile contains incorrect or outdated information, you may request that it be corrected. Changes to KYC-related information may require an additional verification process.

7.3 Right to Delete Data

After closing your account, you may request that your personal data be deleted. However, data that falls under legal retention obligations will remain stored until the specified period has ended.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus offers or promotional messages, this service can be turned off through your account settings or via the support team. However, transaction-related messages (deposit confirmations, security alerts) cannot be disabled.

Data Security Measures

tk99 applies industry-standard security measures to protect user data. Strict protective steps have been taken at every level.

8.1 Technical Protection

• SSL (Secure Socket Layer) encryption used for all data transfers
• Advanced encryption protocols applied to stored data
• Passwords are never stored directly — only hashed forms are used
• Server access is restricted and regular security audits are conducted

8.2 Organisational Protection

• Access to member data is granted only to authorised staff
• Staff receive regular privacy and security training
• A rapid response plan is in place to detect and address any data breach

8.3 Member's Own Responsibilities

While tk99 ensures technical security, members also have their own responsibilities for account safety. Use a strong password, do not share your login details with anyone, and make sure to log out from unfamiliar devices.

Protection of Minors

tk99 is an adults-only platform and no one under the age of 21 is permitted to register or use its services. The 21+ age limit is strictly enforced.

Age verification steps are taken at the time of registration. If a member is found to be a minor, their account will be closed immediately and the related information will be destroyed. tk99 will act immediately upon receiving any report concerning a minor.

If you believe a minor is using tk99, please notify the support team right away.

Policy Changes and Updates

tk99 may amend this Privacy Policy from time to time in response to changes in business operations, technology, or the legal environment.

10.1 Notification of Changes

Members will be notified in advance of significant changes via their registered mobile number or email. For minor changes, only the "Last Updated" date at the top of the page will be updated.

10.2 Consent to Changes

Continued use of the platform after a policy change will be considered acceptance of the new policy. If the updated policy is not acceptable, members will be given the opportunity to close their account before the change takes effect.

To learn more about tk99, visit our About Us page, which contains information about the platform's background and values.

Contact & Complaints Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact the tk99 support team.

11.1 Contact Methods

• Live Chat: Available 24/7, support provided in both Bengali and English
• Email: [email protected]

11.2 Complaints Process

When a privacy-related complaint is submitted, tk99 will investigate and respond within a reasonable time. For complex matters, additional information or verification may be required.