For ages 21+

tk99 Responsible Gaming

Entertainment is best when kept in control. tk99 believes that building a safe and aware gaming environment for every member is the top priority.

Ages 21+ only

Self-exclusion option

24/7 support

What is responsible gaming and why does it matter?

Aware and controlled gaming habits help you hold on to the enjoyment of playing and avoid personal harm.

Online casino and betting is a form of entertainment — it should never be treated as an alternative source of income. At tk99, we want every member to play with a healthy mindset, within a set budget, and purely for fun. Keeping you safe is our responsibility too, which is why we have placed several effective protection tools directly in your account.

Responsible gaming means deciding in advance how much money you will spend, how long you will play, and when you will take a break. tk99's Terms and Conditions cover these matters in detail, and knowing them is important for you as a member.

We make sure that no minor can open an account or play on our platform. All casino and betting activities apply only to persons aged 21 or above. Age verification at registration is required.

If you ever feel that playing is getting out of control, contact our 24/7 live chat support without delay or send us an email. Our support team is ready to respond in both Bengali and English.

21+

Age Restriction

To create an account and play on tk99, you must be at least 21 years old. No account is activated without a verifiable, valid ID.

Tools to keep yourself protected

tk99 lets you set your own playing limits. These tools can be activated at any time from your account settings.

Deposit Limit

Daily / Weekly

You can set an upper limit on how much you deposit per day or per week. Lowering the limit takes effect immediately, while raising it is subject to a set waiting period.

Session Time Limit

Session Control

Set a time limit for how many hours you play in one go. When the time is up, a warning will be shown automatically and the session will end.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, play can be stopped at that moment.

Cool-Off Period

Temporary Break

If you want to temporarily close your account for a few days or weeks, activate a cool-off. You will not be able to log in during this time.

Self-Exclusion

Long-Term Break

Choose self-exclusion for a lasting break of 6 months to 5 years. The account cannot be reactivated during this period.

Reality Check

Regular Reminder

At set intervals, a pop-up message will appear showing a summary of how long you have played and how much you have transacted.

If you have trouble activating or changing these tools, contact our support team. Step-by-step instructions for using these settings are available in tk99's FAQ section.

Recognise the warning signs

Problematic gambling habits often develop gradually. Take the following signs seriously if you notice them in yourself.

Spending beyond budget

Feeling the urge to keep playing after exceeding your daily budget, or placing repeated bets to try to recover lost money.

Anxiety and irritability

Feeling restless or anxious when you cannot play, or giving family members false information about your gaming.

Losing track of time

Getting absorbed in play for hours on end and neglecting work, family, or sleep.

Borrowing to play

Borrowing from family or friends, or dipping into savings to fund gambling.

Unable to focus on other things

Constantly thinking about the next bet, and being unable to concentrate at work or on studies.

Keeping it hidden

A strong urge to hide your gaming from people close to you, and denying it when questioned.

Where to find help?

If you or someone you know is struggling, there is no need to face it alone — seeking proper help is a sign of courage.

tk99 Live Chat Support

Contact our 24/7 live chat at any time. Our support team will directly help you activate self-exclusion or set account limits.

Email Support

If you prefer to explain things in detail at your own pace, send us a message at our support email. The team can respond in both Bengali and English. [email protected]

Family and Close Ones

Open up to a trusted family member. The support of a loved one can sometimes bring about change faster than professional help.

Professional Counselling

Consulting a mental health specialist or addiction specialist is highly effective. This service is available at both government and private hospitals in Bangladesh.

Support Groups

Join a group of people facing similar issues. Sharing experiences and helping each other builds mental strength.

Learn yourself, inform others

Raise awareness about problematic gaming. Make sure other members of your family, especially younger ones, know about the risks.

To learn more about tk99's values and user protection policy, read our About Us page. We believe that both members and the platform must take equal responsibility in building a healthy gaming culture.

tk99's commitments

We do not stop at providing protection tools — ensuring responsibility at every level is our core goal.

Age verification at registration is mandatory and no account can be created by anyone under 21.
All protection tools are free and can be easily activated from account settings.
When self-exclusion is activated, sending bonus or promotional messages to the associated email is stopped.
Our support team is specially trained in responsible gaming and is ready to respond with care.

Lowering a limit is immediate, while raising a limit has a set waiting period — so decisions are not made in a moment of impulse.
Gaming history and transaction information are always transparent and easily accessible to the member.
Under our Privacy Policy, personal information is never sold or shared with any third party.
Any responsible gaming request is acted on within 24 hours.

Check your own gaming habits

Ask yourself the questions below — answering honestly will help you understand whether you need help.

Have you played beyond your set budget in the past month?
Have you ever kept playing to try to recover money you lost?
Have you hidden how much you play from family or friends?
Do you feel uncomfortable or anxious when you are not playing?
Have you put off daily responsibilities or work in order to play?

If the answer to one or more of these questions is "yes", contact tk99's live chat support right away or activate self-exclusion from your account.

Frequently Asked Questions

Answers to commonly asked questions about responsible gaming.

When self-exclusion is activated, you can still withdraw the available balance in your account. Under tk99's rules, no new deposits or gameplay will be possible until the break period ends. Contact the support team for more details.

A request to lower your limit takes effect immediately. However, a request to raise your limit will only take effect after a set waiting period — this provides extra protection in moments of weak willpower.

A third party cannot close the account directly, but if a family member contacts our support team by email, we can reach out to the member and take the necessary steps.

A cool-off is a temporary break, usually from a few days to a few weeks, which lifts automatically once the period ends. Self-exclusion is a longer-term option — from 6 months to 5 years — and even after the period ends, you will need support's help to reactivate the account.

No. All casino and betting activities on tk99 are only for persons aged 21 or above. Age verification is mandatory at registration, and no account for a minor will be approved.

Yes. Your personal information and the details of your support request are completely confidential. Under tk99's data protection policy, none of it is disclosed to any third party.